1-HOUR MASTERCLASS
The Paradigm
Shift
A training course specially designed for civic leaders who want to transform homelessness systems of care — measurably, sustainably, and fast.
These strategies have driven 30%+ reductions in homelessness in some of the largest CoCs in the country.
Lifetime access · All creative assets included
THE PROBLEM
Homelessness feels impossible because our sector is stuck in the wrong paradigm.
Since the early 1980s, our sector has treated homelessness as a purely local problem requiring purely local solutions. This hyper-localization has produced a sector that is completely decentralized, fragmented, and uncoordinated.
Government agencies fighting over responsibilities
Best practices incorrectly replicated across communities
Institutional knowledge lost to turnover and burnout
Short-term responses instead of long-term strategy
Yet on the frontlines — and in a handful of aligned communities — dramatic reductions are possible. After 15 years working on this crisis, I know homelessness is solvable. This training is the call to action for a new paradigm: sector-wide alignment + coordinated action.
What leaders are saying:
"Andrew was indispensable to our work implementing Housing First policies. His in-depth knowledge of the latest research in the field combined with his deep systems thinking and knowledge were a big part of our success. This primer is an excellent way to get up to speed on how to solve homelessness."
"Andrew is the rare leader who can do it all - strategy, project management, relationship building, communications. Just as importantly, he is approachable, open to the ideas of others and brings out the best in the people around him."
"An engaging, comprehensive and practical roadmap that synthesizes insights, strategies, and steps to end homelessness throughout the country.
Andrew has made real progress achievable."
Andrew Hening
✔ Provided frontline street outreach and case management
✔ Managed a growing nonprofit organization
✔ Held an executive level position in city government
✔ Was named the top national influencer in local government
✔ Led $100M in permanent and interim housing development
✔ Overseen $3B+ in strategic financial planning and modeling
✔ Served as the Chief Strategy Officer for the 7th largest CoC in the country
✔ Taught a graduate-level "systems thinking" course at UC Berkeley
✔ Published a book, So You Want to Solve Homelessness? Start Here
What Makes This Different?
Short & Actionable
One hour. No fluff. Immediately applicable in your community.
All Assets Included
Every template, diagram, slide, and framework — lifetime access.
Proven Results
Case studies for 30%+ reductions in real communities.
WHAT YOU'LL LEARN
12 modules. A framework that took 15+ years to build.
Plus lifetime access to every piece of homelessness creative content I've ever made.
01
Goals & Call to Action
A call to action to drive bold change during what might be one of the lowest moments in the history of our response to modern homelessness
02
Context: How We Got Here
A brief overview on the history and structural drivers of modern homelessness, as well as an important reframe on what the homeless service sector actually controls
03 - 04
Chronic Homelessness + Marin Case Study
Why focus matters — and the story behind a two-year, 28%+ reduction in chronic homelessness in the community with the 7th highest per capita rate of homelessness
05 - 06
Fragmentation + The STEPS Framework
A deep dive on our current paradigm and how it is manifesting in communities all across the country and an introduction to a framework that is helping to create standardization and better alignment
07 - 09
Change, Strategy & Innovation
What real systems change looks and feels like how the STEPS framework has helped drive strategy and innovation in some of the biggest CoCs in the country
10 - 11
Funding & Teams
Even more use cases for the STEPS framework, including funding analysis and how this framework can support change management and teaming
12 - THE CAPSTONE
The Formula for 30%+ Reductions in 3 Years or Less
My entire consulting methodology — sequence, focus points, coordination tools, and conditions for transformation.
Usually a $100,000+ engagement.
Is It Right for You?
GOOD FIT ✓
✓ You know we can build better systems
✓ You're frustrated with the status quo
✓ You want tools to move faster
✓ You believe success is replicable
NOT A FIT ✗
✗ You believe big change is impossible
✗ You think the status quo is fine
✗ You believe hyper-localization is best
✗ You've learned all there is to know
WHAT'S INCLUDED
✓ One-hour masterclass — 15+ years distilled
✓ Lifetime access to all creative assets
✓ Real-world case studies (28–35% reductions)
✓ The STEPS framework + replicable methods
✓ Joining a movement of 1,200+ Change Makers
No upsells. Lifetime access. Movement-building price.
This masterclass covers the same framework used in consulting engagements that typically cost over $100,000. The goal is movement-building, not exclusivity.
Feedback from Homelessness Change Makers like You
Stephen Sotomayor
Housing Director
★★★★★
“Navigating the multifaceted landscape of homeless care services demands a substantial investment of time and understanding. This training offers a rapid ascent to the forefront of knowledge, serving as an express guide through the intricacies of the field. What sets this course apart is its dual approach: it not only brings clarity to the complexities of our systems of care but also equips participants with practical, actionable strategies that can be applied instantaneously. It's both a comprehensive manual and a strategic playbook.”
Ken Shapiro,
Former Deputy Director, Health & Human Services
★★★★★
"Andrew was indispensable to our work implementing Housing First policies. His in-depth knowledge of the latest research in the field combined with his deep systems thinking and knowledge were a big part of our success. This primer is an excellent way to get up to speed on how to solve homelessness."
Kate Colin
Mayor
★★★★★
"Andrew is the rare leader who can do it all - strategy, project management, relationship building, communications. Just as importantly, he is approachable, open to the ideas of others and brings out the best in the people around him."
Beth Pollard
Retired City Manager
★★★★★
"An engaging, comprehensive and practical roadmap that synthesizes insights, strategies, and steps to end homelessness throughout the country.
Andrew has made real progress achievable."
Tom Liao
Community Development Director
★★★★★
"This training provides fresh and clearly presented background, insights and recommendations for the public sector to absorb and re-think their strategies in addressing one of the most vexing, long-standing policy issues in the United States. It is a welcome educational and advocacy tool for our times."
Thai Hilton
Analyst, County Department of Health Services
★★★★★
"I have worked in homelessness for over 10 years. Homelessness is a complex issue with many interconnected systems. This course is a great way to get a foundational understand of homelessness and to avoid some of the common pitfalls that leaders make. If you want to address homelessness in your community and don’t know where to start, this course is the place."
Sheri Joseph
Affordable Housing Funder,
Non-Profit Board Member
★★★★★
"This was a hugely useful series. I particularly appreciated the explanations on the complicated funding options, and the breakdown into achievable steps. A great summary, both empathetic and practical."
Jim Schutz
Retired City Manager
★★★★★
"If you've ever wanted to throw up your hands and give up on solving homelessness, this is the training course for you. Andrew provides a clear-eyed assessment of how we got here and the specific steps that will lead to real results in any community."
