The Paradigm Shift
A one-hour masterclass for leaders who want to transform homelessness systems of care.
Get Instant AccessThe strategies and tools in this course have been successfully used in some of the largest continuums of care in the country to drive 30% reductions in homelessness.
Why This Training Exists
Homelessness feels impossible because our sector is stuck in the wrong paradigm.
A paradigm is it is a set of belief that guides how people approach and solve problems
Since the dawn of modern homelessness in the early 1980s, our sector has believed that homelessness is fundamentally a local problem that needs local nuance and local solutions.
To quote the former head of the US Inter-agency council on homelessness - “There is no national landscape. There are just local efforts.”
Or as LA City Council Member and head of the City’s Homelessness Taskforce put it, “We have 15 different COuncil districts 15 different approaches to homelessness”
This way of thinking - and the way of acting it produces - is failing us.
Our sector is completely decentralized, fragmented, and uncoordinated.
✔ Government agencies fighting with each other about responsibilities
✔ Large and uncoordinated systems of care that are hard to navigate
✔ Best practices from one communities being incorrectly implemented in others
✔ The ongoing loss of institutional knowledge through leadership turnover and burnout
✔ A focus on short-term bandaids like sweeps and arrests instead of long-term strategy
Despite decades of effort, new funding streams, countless pilots, and enormous public goodwill (much of which is now eroding), this paradigm of hyper-localization keeps producing fragmented, decentralized, and often contradictory responses.
Yet on the frontlines—and in a handful of aligned communities—we see that dramatic reductions are possible.
After 15 years of working on the frontlines of this crisis, I still believe with every ounce of my being that homelessness is solvable.
And this training is the introduction to and call to action for a new paradigm based on sector-wide alignment + coordinated action.
It is the framework, philosophy, and practical toolkit — one that has repeatedly helped communities break through stagnation and build the conditions for real, measurable progress
Value Propositions
Short & Actionable
Includes all creative assets
Proven real-world results.
What You’ll Learn
This is a one-hour course + lifetime access to all homelessness creative content I’ve ever made
01. Goals
You’ll get:
- The concise, distilled version of everything I’ve learned working across dozens of communities,
- My own story: how I went from burned out and confused to seeing a deeper order in the chaos,
- A clear understanding of what a paradigm is—and why our current one cannot produce the results we want,
- The new paradigm: an aligned, coordinated homelessness system that sees the forest and the trees
02. Context: How We Got Here
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A brief history of homelessness in America—from early itinerant workers to the Great Depression to today’s structural drivers.
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The key insight: we don’t control the drivers—only the response.
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Links to evidence and citations you can use in your community, including domestic violence, affordability, and structural inequities.
03. Critical Nuance: Why Chronic Homelessness Matters Most
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Breaking down the difference
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A short but essential module on why focusing here shifts entire systems.
04. Case Study: Marin County’s 28% Reduction
The story of:
- A community with one of the highest per-capita homelessness rates in the country,
- the system transformation that followed, and
- the key lesson: dramatic change is possible when we focus on what we control
05. The Sector’s Core Problem: Fragmentation
The story of:
- A community with one of the highest per-capita homelessness rates in the country,
- the system transformation that followed, and
- the key lesson: dramatic change is possible when we focus on what we control
04. Case Study: Marin County’s 28% Reduction
The story of:
- A community with one of the highest per-capita homelessness rates in the country,
- the system transformation that followed, and
- the key lesson: dramatic change is possible when we focus on what we control
Course Benefits:
This training is intended to be a resource-packed primer on rapidly and sustainably driving homeless system change. In less than an hour, you will have a completely new mental model and framework for transforming service delivery in your community.
On-the Ground Experience
This is not a philosophical or advocacy driven course. It is based on 15 years of on-the-ground leadership experience.
Real World Use Cases
This course pulls back the curtain on frameworks and facilitation strategies that have been used to drive real change.
Fast and Engaging
This course can be easily completed during a lunch break. It is 60 minutes, self-paced, and highly visual.
No Up-Sells
Everything we have to offer is in this course. There is no final ask for additional services. It's all here.
Customizable Content
Get access to downloads and other customizable content that can help bring this course alive in your community.
Empowerment
More than anything, this course aspires to give you hope. We CAN solve homelessness and these are tools and strategies for how we do that.
Is It Right for You?
The Paradigm Shift might not be for everyone.
You're a good fit if:
✅ You know we can create better systems
✅ You're hungry to drive change
✅ You're frustrated with the status quo
✅ You're curious about our sector overall
✅ You are or want to be a Change Maker
✅ You want tools to move faster
You're not a good fit if:
❌ You feel like the status quo is ok
❌ You believe big change is impossible
❌ You've learned all there is to know
❌ You don't think success can be replicated
❌ You think hyper-localization is best
❌ Your community has all the answers
What Are People Saying?
Frequently Asked Questions
Who is this training for?
Is this for people new to the field or will current practitioners benefit too?
The solution to homelessness is so obvious ...
Hasn't homelessness always existed? Can we really solve it?
Do you address the "homeless industrial complex"?
The people experiencing homelessness in our are from somewhere else. We don't have a problem.
Will this training helping with community engagement?
Can this training substitute for a strategic planning consultant?
How much should our community be spending on homelessness?
How is this course structured?
Is this course going to upsell me something at the end?
Why isn't this training free?
Feedback from Homelessness Change Makers like You
Stephen Sotomayor
Housing Director
★★★★★
“Navigating the multifaceted landscape of homeless care services demands a substantial investment of time and understanding. This training offers a rapid ascent to the forefront of knowledge, serving as an express guide through the intricacies of the field. What sets this course apart is its dual approach: it not only brings clarity to the complexities of our systems of care but also equips participants with practical, actionable strategies that can be applied instantaneously. It's both a comprehensive manual and a strategic playbook.”
Ken Shapiro,
Former Deputy Director, Health & Human Services
★★★★★
"Andrew was indispensable to our work implementing Housing First policies. His in-depth knowledge of the latest research in the field combined with his deep systems thinking and knowledge were a big part of our success. This primer is an excellent way to get up to speed on how to solve homelessness."
Kate Colin
Mayor
★★★★★
"Andrew is the rare leader who can do it all - strategy, project management, relationship building, communications. Just as importantly, he is approachable, open to the ideas of others and brings out the best in the people around him."
Beth Pollard
Retired City Manager
★★★★★
"An engaging, comprehensive and practical roadmap that synthesizes insights, strategies, and steps to end homelessness throughout the country.
Andrew has made real progress achievable."
Tom Liao
Community Development Director
★★★★★
"This training provides fresh and clearly presented background, insights and recommendations for the public sector to absorb and re-think their strategies in addressing one of the most vexing, long-standing policy issues in the United States. It is a welcome educational and advocacy tool for our times."
Thai Hilton
Analyst, County Department of Health Services
★★★★★
"I have worked in homelessness for over 10 years. Homelessness is a complex issue with many interconnected systems. This course is a great way to get a foundational understand of homelessness and to avoid some of the common pitfalls that leaders make. If you want to address homelessness in your community and don’t know where to start, this course is the place."
Sheri Joseph
Affordable Housing Funder,
Non-Profit Board Member
★★★★★
"This was a hugely useful series. I particularly appreciated the explanations on the complicated funding options, and the breakdown into achievable steps. A great summary, both empathetic and practical."
Jim Schutz
Retired City Manager
★★★★★
"If you've ever wanted to throw up your hands and give up on solving homelessness, this is the training course for you. Andrew provides a clear-eyed assessment of how we got here and the specific steps that will lead to real results in any community."
Join Civic Leaders All Across the Country Who Are Already Using This Course to Drive Change in Their Communities.
A re-launched and revised course is going live in September of 2025. Purchase now and save 50% by pre-ordering.
Pre-Purchase Now and Save 50%